Senior Training Specialist with nThrive
Professional Experience
nThrive Solutions - Remote
January 2013 - Present
Senior Training Specialist
Training/Curriculum Development Highlights
nThrive Solutions - Remote
January 2013 - Present
Senior Training Specialist
Training/Curriculum Development Highlights
- Change Champion for the MedAssets-Precyse-Equation Health merger. Successfully transitioned Instructional Designers to the Learning Solutions team. Currently tagged as a facilitator and coach for all product development subject matter experts in the area of face2face presentations, group webinars and product demonstrations.
- Creating a train-the-trainer course for software development Subject Matter Experts leveraging Resonate (Duarte), change management principles, Agile Rapid Content Development, Quality Matters guidelines and Illuminate (Duarte).
- Analyzed, designed, and implemented a technical onboarding course for new hires improving the onboarding process by 75% by decreasing the time to onboard from 60 minutes to 15 minutes while providing video, PDF and online course resources to decrease Service Center calls.
- Created online customer support training for a OnePrecyse initiative for the Service Center that improved colleague and client relationships and communication by refocusing on Technology Types when resolving issues.
- Analyzed the technical training need for external clients and created training leveraging Continuous Process Improvement (Lean Six Sigma) techniques which resulted in 10% – 25% steady increases in client usage.
- Leveraged ADDIE, SAM, Gagne, Kirkpatrick and Quality Matters guidelines to update the training process and improve integration with Product Development to support the Agile software development process by synchronizing online training deliverables. 100% cohesion with the first combined effort.
- Created a train-the-trainer course for client super users to facilitate the transfer of knowledge during Implementations.
- Leverage technical writing, instructional design, Agile RCD and training delivery skills as needed.
Previous Experience
Training/Curriculum Development Highlights
Professional Experience
GE Healthcare – Remote
June 2006 - January 2013
Training Specialist
Successfully led, developed and delivered the radiology software train-the-trainer program with ratings consistently between 90 and 100%. Using continuous process improvement strategies, created new customer training materials with 100% positive customer feedback, streamlined the program for better integration with the implementation team and assisted in creating documentation processes for FDA compliance.
December 1990 - June 2006
Self-Employed Consultant
Consultant for Emory Healthcare, Lincoln Financial, National Institutes of Health (NIH), Social Security Administration (SSA), United States Armed Forces Europe (USAFE), Department of Health and Human Services, Small Business Administration (Washington, D.C.), Tonya Incorporated, Coopers & Lybrand, and other small businesses, Federal agencies and healthcare facilities.
July 1998 – June 2006
Training Specialist/Business Analyst II/Contractor
Implemented a new blended training strategy for physicians, established boilerplate training material, and documented training processes and procedures. Asked to continue working as a contractor in January 2005 to lead the upgrade of Emory Healthcare’s radiology software.
CompUSA – Roswell, GA
February 1997 – July 1998
Senior Technical Trainer/Technical Writing
Acted as lead trainer for various contracts including a nationwide training contract with the Social Security Administration. Responsibilities included stand-up classroom training, online training, conducting train-the-trainer courses, conducting needs analyses, and creating training manuals and aids as needed.
Sytel Incorporated – Bethesda, MD
April 1995 – February 1997
Technical Writer/Trainer
After successfully writing and editing two winning proposals, promoted to proposal lead for all training proposals. Compiled graphic, verbal and written documentation for proposals with the goal of utilizing the information as the basis for developing manuals when proposals were successful.
Education
University of Maryland at College Park
Bachelor of Arts and Honors in English – December 1994
University of Maryland University College
Master of Distance Education, Policy & Leadership – May 2014
Computer Skills
Familiar with Microsoft Office applications, various Learning Management Systems, working knowledge of numerous healthcare applications throughout the enterprise (e.g. HIM, billing, coding, Radiology, Lab, registration, etc.), comfortable working with social media technology and proprietary applications developed in-house for change management, patient management and documentation. Currently participating in and evaluating the efficacy of curating online content for personal learning networks.
Key software proficiency: Moodle, Articulate, Audacity, Camtasia, SnagIt, Sparkol VideoScribe, MS applications
Volunteer Activities
Active volunteer with a focus on mentoring, teaching and healthcare initiatives. Recent volunteer with Sporty Girls, Dia de la Mujer Latina, Salvation Army and activities that support foster parents in the Hall County area.
Continuing Education Highlights
Lean Six Sigma Green Belt
Emory University 2016
Radiology Information Systems – Imagecast Certification
GE Healthcare 2012
Certificate for Online Adjunct Teaching
Maryland Online 2012
Library and Intellectual Property in Distance Education and E-Learning
University of Maryland University College 2012
Foundations of Distance Education and E-Learning
University of Maryland University College 2012
Distance Education Leadership
University of Maryland University College 2008
Cerner Millennium Fundamentals Certification
Emory Healthcare 2004
Information Technology Project Management Certificate
Georgia Tech College of Computing Continuing Education 1999
- Successful classroom and online trainer for varied audiences utilizing adult learning theory, curriculum design fundamentals and project management principles with ratings in the 80 – 100% range.
- Adept at recommending updates and refinements to course curriculum and training processes in response to changing audiences, delivery trends and technology with a 90% positive customer response rate.
- Team leader, facilitator, coach and corporate liaison tasked with breaking down barriers when confronted with silos.
Professional Experience
GE Healthcare – Remote
June 2006 - January 2013
Training Specialist
Successfully led, developed and delivered the radiology software train-the-trainer program with ratings consistently between 90 and 100%. Using continuous process improvement strategies, created new customer training materials with 100% positive customer feedback, streamlined the program for better integration with the implementation team and assisted in creating documentation processes for FDA compliance.
- Volunteered to lead a training-related customer service initiative that improved customer satisfaction by 18% and increased the number of customers completing online self-paced training by 73%.
- Selected to lead an initiative to adapt a train-the-trainer program to a social media platform.
- Successfully turned around a negative multi-million dollar customer relationship by providing one-on-one training on how to create a training department for a brand new hospital radiology department with all new employees.
- Effectively coordinated, developed and delivered training for the adoption of radiology software for a multi-site statewide customer by negotiating different business cultures, requirements and expectations.
December 1990 - June 2006
Self-Employed Consultant
Consultant for Emory Healthcare, Lincoln Financial, National Institutes of Health (NIH), Social Security Administration (SSA), United States Armed Forces Europe (USAFE), Department of Health and Human Services, Small Business Administration (Washington, D.C.), Tonya Incorporated, Coopers & Lybrand, and other small businesses, Federal agencies and healthcare facilities.
- Moved from trainer to lead trainer (both face2face) to online training coordinator for the Social Security Administrations Y2K initiative which included moving from MS-DOS to Windows.
- Regularly asked to assist teams in creating standards, guides and processes to leverage team talent and support long-term success.
- Training consultant for the Pentagon's transition to Windows and supported a separate initiative to write, install and train end users on new accounting software.
- Provided business writing training for Small Business Administration and Coopers & Lybrand English as a Second Language employees.
- Created course materials, online training, support documentation and scenario-based simulations for Emory Healthcare as a consultant while collaborating with Siemens to support Emory's development partner updates to Siemen's Radiology Information System.
July 1998 – June 2006
Training Specialist/Business Analyst II/Contractor
Implemented a new blended training strategy for physicians, established boilerplate training material, and documented training processes and procedures. Asked to continue working as a contractor in January 2005 to lead the upgrade of Emory Healthcare’s radiology software.
- Produced a web-based training course, classroom instruction, specialty-specific training manuals and Internet accessible quick reference guides to train 10,000+ users and technical support staff within a 6 month time period under budget and ahead of schedule for implementation of a new electronic medical record.
- Based on successful technical communication projects and physician training retention rates, selected to design a physician website still in use by 100% of the physician community.
- Promoted to webmaster and led the initiative to train the enterprise on the use of the Intranet for communicating department specific information with 65% adoption within six months and 92% adoption within the year coming in under the budgeted amount allocated for the project.
- Contracted by Emory Healthcare to coordinate all training on a PACS system upgrade, negotiated software enhancements with their vendor (Siemens) and provided training for a broad audience which included helpdesk personnel, physicians, technical support staff, end users and new hires. Training materials included SCORM compliant e-Learning, manuals and helpdesk documentation.
CompUSA – Roswell, GA
February 1997 – July 1998
Senior Technical Trainer/Technical Writing
Acted as lead trainer for various contracts including a nationwide training contract with the Social Security Administration. Responsibilities included stand-up classroom training, online training, conducting train-the-trainer courses, conducting needs analyses, and creating training manuals and aids as needed.
- Developed new curriculum and classes for seniors which resulted in a 15% increase in class sales.
- Selected to lead the training effort for Internet-only proprietary software for all Metro Listing Service real estate agents in Atlanta, GA and surrounding areas.
- Due to understaffing, used out-of-the box thinking and presented training over an intercom system to over 500 Social Security Administration employees on three separate floors during a weeklong training class for their Y2K migration. Achieved the highest customer satisfaction scores for onsite training for the year based on that training experience.
Sytel Incorporated – Bethesda, MD
April 1995 – February 1997
Technical Writer/Trainer
After successfully writing and editing two winning proposals, promoted to proposal lead for all training proposals. Compiled graphic, verbal and written documentation for proposals with the goal of utilizing the information as the basis for developing manuals when proposals were successful.
- Streamlined process for training proposals and increased proposal response time by 25%.
- Wrote two successful multi-million dollar training proposals and provided the templates for training documentation, instructor-led training responsibilities and student take-home guides.
Education
University of Maryland at College Park
Bachelor of Arts and Honors in English – December 1994
University of Maryland University College
Master of Distance Education, Policy & Leadership – May 2014
Computer Skills
Familiar with Microsoft Office applications, various Learning Management Systems, working knowledge of numerous healthcare applications throughout the enterprise (e.g. HIM, billing, coding, Radiology, Lab, registration, etc.), comfortable working with social media technology and proprietary applications developed in-house for change management, patient management and documentation. Currently participating in and evaluating the efficacy of curating online content for personal learning networks.
Key software proficiency: Moodle, Articulate, Audacity, Camtasia, SnagIt, Sparkol VideoScribe, MS applications
Volunteer Activities
Active volunteer with a focus on mentoring, teaching and healthcare initiatives. Recent volunteer with Sporty Girls, Dia de la Mujer Latina, Salvation Army and activities that support foster parents in the Hall County area.
Continuing Education Highlights
Lean Six Sigma Green Belt
Emory University 2016
Radiology Information Systems – Imagecast Certification
GE Healthcare 2012
Certificate for Online Adjunct Teaching
Maryland Online 2012
Library and Intellectual Property in Distance Education and E-Learning
University of Maryland University College 2012
Foundations of Distance Education and E-Learning
University of Maryland University College 2012
Distance Education Leadership
University of Maryland University College 2008
Cerner Millennium Fundamentals Certification
Emory Healthcare 2004
Information Technology Project Management Certificate
Georgia Tech College of Computing Continuing Education 1999